RETURN POLICY

What can I return?

You can return all items eligible for return on or before 7 days.

Which items are eligible for return?

The items eligible for refunds includes wrong, damaged, defective or counterfeit item. This does not include fresh food items. When returning an item, ensure all seals, tags and accessories are left intact and item is in its original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid. 

How do I return an item?

Online: Book your return request on our contact form.

 How long will it take to return an item?

Please see our timelines for full information.

 Once I initiate a return, what happens next?

If the package was delivered to you and you requested for a pick-up, we will write you to schedule retrieval. There will be 2 attempts made to retrieve the item(s) in 7 business days.

If you initially picked-up your package from one of our stations or agent and chose to drop-off, you can. However you would have to write us for approval to be used for filing the return by filling the appropriate form.

  What happens if I miss attempts to retrieve my return?

Your return request will be cancelled and you will no longer be able to return that item.

 Can I return my item after the stated returns timeline?

No you would not be able to return the item. You can initiate warranties for eligible faulty products.

 My return has been collected for a while, but still no news, what should I do?

We apologize for this. Please contact us by raising a ticket.

XITYMART tells me they have done a bank transfer but I have not received the money, what should I do?

 Please raise a ticket if after 48-76 working hours, If you still haven’t received your refund.

How do I track my return status?

We will keep you updated by email about the status of your return.  If you have any question please complete the customer contact form.

  Is my product under warranty?

Warranty information is displayed on each product’s listing page.

 Do I have to return all products in my order?

No, you do not have to return your entire order. You can return your choice of selected items.

 Do I have to return the gift when I return a product?

Yes, any free gift must also be returned.

 Do I have to pay for shipping charges when I return a product?

There are no charges for shipping a product back to US.

 Can I replace or Exchange an item rather than a refund?

You can, only if the product is eligible for replacement.

 Why was my item redelivered to me instead of a refund?

Returned items will be redelivered to you if we cannot verify your reason for returning it.